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FAQ's

 Cloth Antibacterial Cleaning Pad and Bundles

 

1. Why are we selling the new 3pk M Cloth Anti-bacterial Cleaning Pads in bundles?

As a limited edition item, we won’t be able to keep the pads alone on sale for more than a few minutes.

Being a limited edition item, we wanted everyone a fair opportunity to get their hands on a pack and putting them in great value bundles will resolve this.

2. Why has your website gone out of action?

The unprecedented volumes of traffic have proved too much for our servers despite upgrading these several times.  It is difficult to manage traffic spikes of this kind for anybody.

We are working daily to improve the site and upgrade further but generally, the site usually recovers in an hour or so. If you are unable to connect please try again after a short time.

3. Are the bundles of good value or just a money making exercise?

We absolutely believe our bundles are good value. Minky produce some of the best cleaning products available and we have included these at a much reduced pricing, to help our customers who want to buy our products from us in the long term.

4. Will you be producing more exciting bundles and new products?

Yes, we will be featuring our latest and covered products in the near future!

5. How do I properly look after my M Cloth Anti-bacterial Cleaning Pad?

It can be used wet or dry. Hand wash in warm soapy water to keep pad clean and fresh. Re-shape whilst damp and allow to air dry.

6. Why do my M Cloth Anti-bacterial cleaning pads vary in size?

Each pad is individually sewn by machinists, therefore size and shape may vary slightly. There may be occasional thread ends - simply cut off if required with no damage to the pad.

7. Why is my tracking information not working?

All of our Bundles are sent out with Royal Mail. If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us. Please allow up to 5 working days for delivery after receiving the dispatch confirmation email.

 

Dispatch and Order Confirmation Emails

1. Can I amend my order?

No, orders cannot be amended once they are placed.

Please ensure you check and double check all components of your order including Delivery Address, Product Quantities and Email Addresses at checkout before confirming your order.  

2. Has my order gone through?

A few hours after placing your order, you should receive a Confirmation Email stating your order is being processed.

3. Has my order been dispatched?

You will receive a Dispatch Confirmation email once your order has been dispatched.

Due to high volumes of orders being sent out, please allow 6 working days after receiving your Order Confirmation email to receive your items.

4. Why is my tracking information not working?

If applicable, you can track the progress of your delivery using the relevant link below.

Royal Mail

Parcelforce

XDP Express

If there is no information showing for your tracking number please wait 24 hours and try again.

If no tracking information appears for 72 hours then please contact us.

Please allow up to 5 working days for delivery after receiving the Dispatch Confirmation email.