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Gurantees

 

We no longer offer the ability for customers to register guarantees online. When you purchase a Minky product with a guarantee, please keep a copy of your receipt and make a note of the guarentee period. In the unfortunate circumstance that you need to claim under the guarentee please email productsupport@minkyhomecare.co.uk attaching a copy of the receipt and a photo of the item defect. We'll then process your claim.

The Minky Guarantee

  • This guarantee is in addition to your statutory rights.
  • To claim under our guarantee, please read the conditions stated below and then contact our consumer help line on 0845 408 2028 or email productsupport@minkyhomecare.co.uk
  • Minky Homecare guarantees the product to be free from defects in materials and workmanship for a period as stated on the product packaging.

Conditions

  • The guarantee will only apply if the original, legible invoice or sales receipt is provided, indicating retailer's name and date of purchase.
  • The liability under this guarantee only extends to the value of the product.

This guarantee does not cover:

  • Normal fair wear and tear of the item.
  • Periodic replacement items (e.g. in the case of ironing boards, ironing board covers and felt underlay are excluded; for rotary airers the clothes lines and any protective covers are excluded)
  • Transit costs of returned and any replacement goods.

This guarantee is invalid if the product has:

  • Not been used in accordance with the instructions.
  • Been used with any third party accessories (including covers).
  • Been modified/repaired by the consumer.
  • Been used in any way inconsistent with reasonable domestic use.

Minky Homecare reserves the right, at its discretion, to:

  • Repair the product, using either new or refurbished parts.
  • Replace the product.
  • Refund the purchase price.
  • Refund a percentage of the purchase price based on the remaining portion of the guarantee.